What type of payment do you accept?
Biowang accepts all major credit cards, Shop Pay, Shop Pay Installments, Amazon Pay, Google Pay, Paypal, Apple Pay, Affirm, and Afterpay.
What are your coupon or promo code policies?
Promo codes exclude sale items, gift cards, Dress of the Month Club subscriptions, and Catch of the Day. Only one promo code can be used per order. Discount cannot be retroactively applied to previous orders. Reward points cannot be stacked or used in combination with an existing promo code.
Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able process your information. To avoid any order issues or delays please refrain from using emoji’s in your information during the checkout process.
Can I cancel my order?
In order to fulfill orders as quickly as possible, orders are processed right away and unable to be canceled or modified.
Can I remove/add an item to my order?
Once an order has been placed, no changes can be made to the items purchased.
Can I change my shipping address?
Yes, as long as your order has not yet been shipped, we can update your address. We need you to send an email to our customer service support@Biowang.com And provide the correct address. If changes can be made, we will reply to you as soon as possible and provide the latest information. There is no guarantee that once an order is placed, your shipping address can be changed.
Can I apply a coupon code to my order after it has been submitted?
Once an order has been placed no changes can be made. If a coupon was omitted at checkout it cannot be retroactively applied. If your order was just please email our customer service at support@Biowang.com to see if your order can still be cancelled, so that a new order can be placed with the discount code you desire to use. This is time sensitive and will require that you call customer service to see if a cancellation is still an option.
Items in my order went on sale or promotion after my order was placed, will you price match?
Orders are processed right away and are unable to be modified, so discounts or promotions cannot be applied to previously placed orders.
How can I track my order?
After an order has been shipped you will be emailed a tracking number. If you have an account, you can also sign in to get your tracking information as well.
I received a damaged item, what do I do?
If you receive a damaged item please submit a picture of the damage to support@Biowang.com within 48 hours of receiving your order. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.
If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.
I received a wrong item, what do I do?
If you received an item that you did not order, please submit pictures to support@Biowang.com of any labels that are on the outside bag or shoe box. Once we receive your pictures, an agent will be able to assist you.
I’m missing an item from my order, what can I do?
If you are missing anything from your order please email our customer service at support@Biowang.com, include your order number and the name or item number of the item that is missing from your shipment.
Why am I not offered free shipping at checkout?
After applying any promotional code, all orders with subtotals above a certain amount can enjoy free delivery service.
What can I do if my order states delivered, but I have not received it?
If you see your tracking status as delivered, but the package has not been received, please email our customer service at support@Biowang.com. Please make sure that you checked your mailbox, roommates, neighbors, front desk or building manager before you contact customer service.
How long does it take for an order to ship?
All orders will be received within the delivery times given at checkout, based on the shipping method choosen.
Some items delay delivery times, those items are as follows:
- Shoes 4-5 day processing.
- Special Occasion Dresses 2-3 Day processing.
What shipping methods do you offer?
Our warehouse operates Monday - Friday. All delivery times are based on business days which are weekdays only, does not include weekends or US holidays. The carriers we use do not deliver on weekends or US holidays.
In Store Pick Up: You will receive an email notification when your order is in store and available for pick up. Please do not come to the store to pick up until you have received this email in case your order has experienced delays.
What are business days?
Business days are weekdays only Monday - Friday, which exclude all weekends and US holidays. The carriers we use do not deliver on weekends or US Holidays.
when will I receive my order?
After shipping, you will receive the order within 7-45 working days.
Please note: Some items have longer handling times and your order will not arrive within the given time. Please check the item description for extended handling times.
I need my order by Saturday, do you offer Saturday delivery?
Ensure you order with enough time to receive your order by Friday.
What is your policy on lost or stolen shipments?
In the rare case that your package goes missing, but your shipment tracking number confirms the package was delivered, we suggest you check the surroundings of the dropoff location in case your package is hiding in nearby bushes or was mistakenly left with a neighbor. If you still cannot find your package, please contact customer service who can file a claim with the shipping carrier.
How long does it take for an international order to be shipped?
International orders are shipped once all items are instock. Please keep this in mind when ordering a backorder, as your order will be held until all items become available.
Do you ship to Military bases (APO/FPO)?
Yes, simply choose United States Military as the country for your shipping address and all military options will become available.
Are customs and duties included or covered by Lamboki?
No, duties/customs are not covered. At check out you will have the option to prepaid your local fees, but can choose to pay upon delivery.
What is your return policy?
- Items must be postmarked within 30 days of the original delivery date.
- Items must be unworn, with all tags attached.
- Shipping fees are non-refundable.
- Shoes have a 10% Restocking fee.
- Items eligible for return may be sent back for a refund or exchange.
Do you supply return labels?
Yes, we do supply return labels for domestic returns. We offer label for $8 via USPS, price of shipping is deducted from refund.
Do you charge restocking fees?
Restocking fees may also apply if returns are received damaged, worn or dirty.
Can I exchange my order?
We do offer exchanges at this time. You may send your item back to exchange for another size, color or style. Items returned for an exchange will incur a return shipping fee of $8.00 and a new order shipping fee of $8.99. Payment for these fees will be collected at the time your exchange is intiated.
I sent my return back, but have not received a refund. How can I check on my return status?
All returns are processed by a returns agent within 14 business days of delivery. Please note that if you use the return label we supply it can take 2 - 3 weeks for a return to be delivered back.
Please reference your return tracking number to check the status of your return. If you used the return label we supplied to you the tracking number will be on the label that was emailed to you. If you do not have that email, please contact customer service as we will have that saved for you.
What happens to return packages that go missing in the mail?
We recommend dropping off returns directly to the post office so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.
How do I add another item to my return?
If an item was left out from your initial return, you can start a new return for the item that was left out. If you have not already sent any items back, you can ship everything together using one label that was issued. Making sure that you still include both return invoices you were issued.
How do I cancel my return?
If you no longer wish to return your order, please email our customer service at support@Biowang.com to cancel your return.
The return will also be automatically cancelled if not returned by the deadline given.
Do I have to use your return label for my return?
No, you do not have to use our return label, you can use your own return shipping carrier/method of choice. Please make sure you use a reliable shipping method, and save your return tracking number.
If you use your own return label the $8 return label fee will not be deducted from your refund.
I don’t have a printer, how can I return my order?
Our return labels are emailed to our customers as soon as a return is requested. If you do not have a printer at home you may be able to have your label printed at FedEx, where you can then drop off your package to be returned.
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How can I contact your?
We welcome you to join the Lamboki community and would be happy to receive your letter! Please email any questions to support@Biowang.com!